Shipping and Refund Policy
- Returns accepted for 30 days
- No restocking fee
If your dog doesn't like their gear, or if they’d like a different size/color, we have a 30 day return & exchange policy. Please read the guidelines below, and then click "start an exchange or return"!
- Return shipping charges are paid by the customer.
- Returns and exchanges must be initiated within 30 days of order delivery.
- All returned items must be in NEW condition. All fur needs to be removed in order to receive a full refund.
- Dirty, furry, or damaged returns are not eligible for refund. They will be shipped back to you at your expense OR will be donated to a local shelter if not reclaimed within 30 days.
- If you’d like to make a return as a result of our error or a defective product, please email us at info@freewoof.com and we’ll get you sorted!
- It can take up to 12 days for us to open your return package and inspect the items inside. When the items are deemed to be in new condition, we’ll ship your exchange or issue a refund, and we’ll email you to let you know.
- Once we issue a refund to your credit card company or bank, there could be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts.
Contact form
Collections
-
Classic Collection
Free Woof's classic series is made of our classic nylon braided belts,...
-
Waterproof Collection
Unleash adventure, rain or shine! Our Waterproof Collection is designed for the...
-
Outdoor Collection
Unleash the fun with our Outdoor Adventure Collection! Whether you're hitting the...
Blog posts
View all-
Top Benefits of a Waterproof Dog Collar and Lea...
Discover the best waterproof dog collars and leashes to keep your pup stylish, comfortable, and safe in any weather. Our guide covers top features, durability, and tips on choosing the...
Top Benefits of a Waterproof Dog Collar and Lea...
Discover the best waterproof dog collars and leashes to keep your pup stylish, comfortable, and safe in any weather. Our guide covers top features, durability, and tips on choosing the...
-
The Impact of Different Dog Harnesses on Joint ...
When it comes to our furry friends, ensuring their health and comfort is a top priority. One area that often gets overlooked is how the type of harness you choose...
The Impact of Different Dog Harnesses on Joint ...
When it comes to our furry friends, ensuring their health and comfort is a top priority. One area that often gets overlooked is how the type of harness you choose...
-
How to Choose Outdoor Toys for Your Dog?
As more and more people take their dogs outdoors, choosing the right outdoor toys and gear has become more important. Whether it's hiking, camping, or a simple walk in the...
How to Choose Outdoor Toys for Your Dog?
As more and more people take their dogs outdoors, choosing the right outdoor toys and gear has become more important. Whether it's hiking, camping, or a simple walk in the...