If you are experiencing any problems or have any questions about your FreeWoof Product, our Customer Service Department is here to help. Please feel free to email us at info@freewoof.com.
FAQs
Returns & Exchanges
Exchanges:
At FREE WOOF, we offer various exchanges. You can exchange it for a different size, color, or a completely new style!
Exchanges must be made within 15 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection.
To start your exchange, simply contact us via email.
Follow these simple steps:
1. Write your order number and postal/zip code.
2. Write the reason of exchange and upload photos of the product to be returned.
3. Our customer experience team will review and email you back within 1-2 business days.
4. Print out the prepaid shipping label.
5. Attach the shipping label to the outside of the box.
6. Drop off the package at the nearest specified carrier location.
7. Once we receive your item(s), your exchange order will be shipped out.
If you need help, please reach out to us via email, or live chat with your order number and the item(s) you wish to return, and we will take it from there!
At Canada Pooch, we offer returns with refund back to your initial payment method or store credit.
Returns:
Returns must be made within 15 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection. A $6 fee for shipping will be deducted from your refund to your original payment method. This $6 fee does not apply to returns that are made to store credit.
To start your return, simply contact us via email.
Follow these simple steps:
1. Write your order number and postal/zip code into the portal.
2. Write the reason of return and upload photos of the product to be returned.
3. Our customer experience team will review and email you back within 1-2 business days.
4. Print out the prepaid shipping label.
5. Attach the shipping label to the outside of the box.
6. Drop off the package at the nearest specified carrier location.
7. Once we receive your item(s), you will receive your refund or store credit.
If you need help, please reach out to us via phone, email, or live chat with your order number and the item(s) you wish to return, and we will take it from there!
How Quick Will I Receive My Order?
We are typically able to process your order in 1-2 business days! Once your order has shipped, the delivery time will vary based on your location. Our standard estimated shipping times are:
USA: 8-12 days
UK: 15-20 days
Europe & Others: 15-30+ days
Please note that sometimes shipping times may take longer than usual due to carrier delays, and as a result we can't guarantee an arrival date.
For the most accurate updates on your package’s whereabouts, please check your tracking link once your order has shipped.
Customer Service
Contact form
Collections
-
Classic Collection
Free Woof's classic series is made of our classic nylon braided belts,...
-
Waterproof Collection
Unleash adventure, rain or shine! Our Waterproof Collection is designed for the...
-
Outdoor Collection
Unleash the fun with our Outdoor Adventure Collection! Whether you're hitting the...
Blog posts
View all-
Top Benefits of a Waterproof Dog Collar and Lea...
Discover the best waterproof dog collars and leashes to keep your pup stylish, comfortable, and safe in any weather. Our guide covers top features, durability, and tips on choosing the...
Top Benefits of a Waterproof Dog Collar and Lea...
Discover the best waterproof dog collars and leashes to keep your pup stylish, comfortable, and safe in any weather. Our guide covers top features, durability, and tips on choosing the...
-
The Impact of Different Dog Harnesses on Joint ...
When it comes to our furry friends, ensuring their health and comfort is a top priority. One area that often gets overlooked is how the type of harness you choose...
The Impact of Different Dog Harnesses on Joint ...
When it comes to our furry friends, ensuring their health and comfort is a top priority. One area that often gets overlooked is how the type of harness you choose...
-
How to Choose Outdoor Toys for Your Dog?
As more and more people take their dogs outdoors, choosing the right outdoor toys and gear has become more important. Whether it's hiking, camping, or a simple walk in the...
How to Choose Outdoor Toys for Your Dog?
As more and more people take their dogs outdoors, choosing the right outdoor toys and gear has become more important. Whether it's hiking, camping, or a simple walk in the...